These terms explain how we work with you. We kept them short and plain, because you should know the rules before you book. If anything is unclear, ask us on the contact form before we start work.

1. Services

Reading Emergency Plumber provides drainage services across Reading and surrounding areas. These include drain unblocking, CCTV surveys, drain jetting and emergency callouts. Each service page on this site explains what the work involves, since the method depends on the fault.

2. Quotations and Pricing

We give all quotations free of charge, and we fix the price for the work we specify. If extra work turns up, we quote it separately before we start, so you always know the cost first. Because we charge no call-out fee, you only pay if you agree to the work.

3. Payment Terms

Payment is due when the work is done, unless we agree otherwise. This lets you check the result first. We accept cash, card and bank transfer. If you need a different arrangement, tell us before the job begins.

4. Cancellations

You may cancel a booking at any time before the engineer arrives. For planned appointments, we ask for at least 24 hours notice where possible, since that lets us offer the slot to someone else.

5. Warranty

All work by Reading Emergency Plumber comes with a satisfaction guarantee. If you are not happy with our work, please contact us within 7 days. We will then return to put any issues right, because we want you to be happy.

6. Liability

Our liability is limited to the value of the work we do. We are not liable for conditions that were there before we started, or for damage that third parties cause. If you have a question about this, ask us before you book.

7. Access Requirements

You must make sure we can reach the drainage system. If access is restricted, or conditions differ from what you described, extra charges may apply. We will explain any change before we carry on.

8. Health and Safety

Our engineers follow strict health and safety rules on every job. Drains can carry germs, so this matters. Please tell us about any hazards at your property before we arrive, because that keeps everyone safe.

9. Complaints

We take complaints seriously. Please send any concerns through our online form. We will read them and reply, since we want to put things right.

10. Changes to Terms

We may update these terms from time to time. The latest version always sits on our website, so check back if you want to see the current wording.

Terms of Service