1. Information We Collect

We collect only what we need to help you. For example, when you send our online form or ask for a drainage service, we may collect the details below.

Name and contact details (phone, email, address)
Information about your drainage issue
Property location and postcode
Payment details when you pay for our services

2. How We Use Your Information

We use your details to deal with your request, and we do not use them for anything unrelated. In particular, we use them to do the following.

Provide drainage services you have requested
Contact you about your enquiry or booking
Send appointment confirmations and reminders
Improve our services
Comply with legal obligations

3. Data Storage and Security

We keep your data on secure systems and we limit who can see it. Because we only need it to help you, we keep it only as long as we need it to provide our services and meet legal duties.

4. Third-Party Sharing

We do not sell your personal information. We may share it with companies that help us deliver our services, for example the engineers who visit you, but only so that they can do that work.

5. Your Rights

You control your own data. You have the right to do each of the following, and you can ask us at any time.

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications

6. Cookies

We set analytics cookies only after you click Accept on the cookie banner. Until then, no analytics cookie is set. See our Cookie Policy for more details, including how to change your choice.

7. Contact Us

For privacy questions, please use our online form. We will read your message and reply as soon as we can, because we want you to feel sure about how we use your data.

Reading Emergency Plumber
Area-based, serving Reading and surrounding areas

Privacy Policy